Refund & Return Policy
Last updated: September 17, 2026We want CompostFit to work in your kitchen. If it doesn't, here's how to send it back.
30-day returns
You may return your CompostFit within 30 days of delivery for a refund of the product price. To be eligible, the item must be in clean, resalable condition with all pieces included. We understand a compost insert gets handled — normal handling is fine, but items returned soiled, damaged, or incomplete may receive a partial refund or none at all.
Start a return
Email hello@compostfit.com with your order number and the reason for the return before shipping anything back. We'll confirm your return and send instructions. Returns sent without prior authorization may not be refunded, since we can't match an unexpected package to an order.
Where to send returns
Once your return is authorized, ship it to:
CompostFit, Inc.7465 Mission Gorge Rd. #180
San Diego, CA 92120
United States
hello@compostfit.com
(619) 927-7218
Please include your order number in the box and use a trackable shipping service — we can't refund a return we never receive.
Return shipping costs
For a change-of-mind return, you pay return shipping, and the original $5 shipping & handling fee is not refunded. If the item arrived damaged, defective, or we shipped the wrong thing, we cover return shipping and refund you in full, including the original shipping fee.
Damaged or defective items
Email hello@compostfit.com within 7 days of delivery with your order number and a photo of the problem. We'll send a replacement or issue a full refund — your choice. Don't ship a damaged item back until we've asked you to.
Refund timing
Once we receive and inspect your return, we'll email you and issue the refund to your original payment method within 5 business days. Depending on your bank or card issuer, it can take another 5–10 business days to appear on your statement.
Cancellations
If your order hasn't shipped yet, email us and we'll cancel it and refund you in full. Once tracking has been emailed, treat it as a return under the terms above.
Lost or undelivered packages
If tracking shows your order as delivered but you don't have it, check with your household and neighbors first, then email us within 14 days of the delivery date and we'll help you open a carrier claim.
Contact
Questions about a return? Email hello@compostfit.com or write to us at the address above. This policy is part of our Terms of Service.